What Happened?
On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. They took immediate action to respond to the situation to safeguard systems and data. More detail will be available on www.erieinsurance.com/newsroom.
What steps should I take?
ERIE Agents, Customers and Employees may receive emails or phone calls related to this outage from sources not affiliated with or authorized by ERIE. Do not click any links from unknown sources or provide your personal information by phone or email.
Payments
NEW (UPDATE 6/26/25):
As of this morning, customers and agents can make direct payments on property and casualty policies directly at www.ErieInsurance.com / Pay My Bill.
You will need your policy number and billing zip code to make the one-time payment. Alternatively, you can call our office and we can assist you in the process.
Erie Insurance Direct BillPay Link: One Time Pay
PRIOR:
Electronic Funds Transfer (EFT) payments will not be withdrawn from Customer accounts during the outage. Further guidance will be shared once the network outage is resolved.
Policies will not be cancelled due to the EFT payment not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage.
Claims, changes and the rest
Claims First Notice of Loss (FNOL) is available to take loss reports and establish rentals reservations. FNOL & our agency is not able to verify coverage for the loss at this time.
If you have to make policy changes, please call us so we can document your file with the items needed and follow-up with you further.
Erie will not call you. If you question any contact from someone claiming to be Erie Insurance, or a piece of mail, email etc. Call us immediately to discuss further.
